Staff very responsive after speaking with manager.
Thanks for your feedback. Per our records, you called in because your home insurance renewal premium increased. When we advised that we could re-quote you to another carrier, you said you did not want to be re-quoted. Within an hour of your call, a representative reached out and let you know we were working on new quotes for you to find a better option. You replied that if you did not get a quote by tomorrow you would find a new agent. Since it has only been 2 hours since your initial call, we are still reviewing options for you. Please let us know if you would still like us to find you a new quote and we will gladly provide some alternative options. Thank you.
Steve, per our follow up conversation, our representative advised that the quotes were valid for 30 days. We have provided all available options to you for your review.
Let us know if you have any additional questions.